Delight Your CUSTOMERS 7 SIMPLE WAYS TO RAISE YOUR CUSTOMER SERVICE from ORDINARY TO EXTRAORDINARY
If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less pric...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
AMACOM AMERICAN MANAGEMENT ASSOCIATION
2013
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Know your customer new approaches to understanding customer value and satisfaction