Customer Service for Hospitality and Tourism
Provides the whys and how's of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioral consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, C...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford
Goodfellow Publishers Limited
2013
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Contact customer service in the hospitality and tourism