Customer Service for Hospitality and Tourism

Customer Service for Hospitality and Tourism

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Provides the whys and how's of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioral consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, C...

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Bibliographic Details
Main Authors: Hudson, Simon (Author), Hudson, Louise (Author)
Format: Book
Language:English
Published: Oxford Goodfellow Publishers Limited 2013
Subjects:
Hospitality industry > Customer service
Tourism > Customer service
Customer services > Management
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