Managing Difficult Interactions Expert Solutions to Everyday Challenges
This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: 1. Determine which confrontations are worth an investment of your time and energy 2. Understand and manage the strong emotions that can arise during confrontations 3. Design solutions that...
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| Format: | Book |
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| Language: | English |
| Published: |
Boston
Harvard Business Press
2008
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| Series: | Pocket mentor series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: 1. Determine which confrontations are worth an investment of your time and energy 2. Understand and manage the strong emotions that can arise during confrontations 3. Design solutions that meet all stakeholders' needs 4. Coach your direct reports to resolve confrontations productively |
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| Physical Description: | x, 84 pages 18 cm |
| Bibliography: | Includes bibliographical references |
Workplace wars and how to end them turning personal conflicts into productive teamwork