Managing Difficult Interactions Expert Solutions to Everyday Challenges

This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: 1. Determine which confrontations are worth an investment of your time and energy 2. Understand and manage the strong emotions that can arise during confrontations 3. Design solutions that...

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Bibliographic Details
Format: Book
Language:English
Published: Boston Harvard Business Press 2008
Series:Pocket mentor series
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Online Access:Click Here to View Status and Holdings.
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