SERVICE OPERATIONS MANAGEMENT Improving Service Delivery

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c...

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Bibliographic Details
Main Authors:	Johnston, Robert 1953- (Author), Clark, Graham 1949- (Author), Shulver, Michael (Author)
Format:	Book
Language:	English
Published:	Harlow, England Pearson Education Limited 2012
Edition:	Fourth Edition
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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