SERVICE OPERATIONS MANAGEMENT Improving Service Delivery

SERVICE OPERATIONS MANAGEMENT Improving Service Delivery

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c...

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Bibliographic Details
Main Authors: Johnston, Robert 1953- (Author), Clark, Graham 1949- (Author), Shulver, Michael (Author)
Format: Book
Language:English
Published: Harlow, England Pearson Education Limited 2012
Edition:Fourth Edition
Subjects:
Service industries > Management
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