SERVICE OPERATIONS MANAGEMENT Improving Service Delivery
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c...
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England
Pearson Education Limited
2012
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| Edition: | Fourth Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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|---|---|---|---|
| 001 | wils-476700 | ||
| 005 | 2019815144137 | ||
| 008 | 191212t2012 ENK ag# ##001 ##eng#D | ||
| 020 | # | # | |a 9780273740483 |q paperback |
| 040 | # | # | |a DLC |b eng |c DLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD9980.5 |b .J647 2012 |
| 100 | 1 | # | |a Johnston, Robert |d 1953- |e author |
| 245 | 1 | 0 | |a SERVICE OPERATIONS MANAGEMENT |b Improving Service Delivery |c Robert Johnston, Graham Clark, and Michael Shulver |
| 250 | # | # | |a Fourth Edition |
| 264 | # | 1 | |a Harlow, England |b Pearson Education Limited |c 2012 |
| 264 | # | 4 | |c ©2012 |
| 300 | # | # | |a xxvi, 462 pages |b illustrations (some colour) |c 26 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references (pages 453-454) and index |
| 520 | 3 | # | |a This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers |
| 546 | # | # | |a Text in English |
| 650 | # | 0 | |a Service industries |x Management |
| 700 | 1 | # | |a Clark, Graham |d 1949- |e author |
| 700 | 1 | # | |a Shulver, Michael |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=476700 |
| 964 | # | # | |c BOK |d BM |
Service operations management improving service delivery