SERVICE OPERATIONS MANAGEMENT Improving Service Delivery

SERVICE OPERATIONS MANAGEMENT Improving Service Delivery

Show other versions (3)

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c...

Full description

Saved in:
Bibliographic Details
Main Authors: Johnston, Robert 1953- (Author), Clark, Graham 1949- (Author), Shulver, Michael (Author)
Format: Book
Language:English
Published: Harlow, England Pearson Education Limited 2012
Edition:Fourth Edition
Subjects:
Service industries > Management
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers
Physical Description:xxvi, 462 pages illustrations (some colour) 26 cm
Bibliography:Includes bibliographical references (pages 453-454) and index
ISBN:9780273740483

Similar Items