Customer Service A Practical Approach
The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extens...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston
Pearson
2013
|
| Edition: | SIXTH EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 9780132742399 |q paperback |
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| 100 | 1 | # | |a Harris, Elaine K. |e author |
| 245 | 1 | 0 | |a Customer Service |b A Practical Approach |c Elaine K. Harris |
| 250 | # | # | |a SIXTH EDITION |
| 264 | # | 1 | |a Boston |b Pearson |c 2013 |
| 264 | # | 4 | |c ©2013 |
| 300 | # | # | |a xv, 175 pages |b illustrations |c 26 cm |
| 336 | # | # | |a text |2 rdacontent |
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| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Includes index |
| 520 | # | # | |a The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. |
| 526 | 0 | # | |a HTF505 |b HM242 |5 HM |
| 526 | 0 | # | |a Customer Service and Interaction System for Foodservice Organization |b Bachelor of Science (Hons.) Foodservice Management |5 Faculty of Hotel and Tourism Management |
| 526 | 0 | # | |a OCS461 |b BA234 |5 FBM |
| 526 | 0 | # | |a Customer Services Principles |b Bachelor of Customer Service Management (Hons.) |5 Faculty of Business and Management |
| 526 | 0 | # | |a OCS662 |b BA234 |5 FBM |
| 526 | 0 | # | |a Current Issues in Customer Service |b Bachelor of Customer Service Management (Hons.) |5 Faculty of Business and Management |
| 650 | # | 0 | |a Customer services |
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Customer Service A Practical Approach