Customer Service A Practical Approach

Customer Service A Practical Approach

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The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extens...

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Bibliographic Details
Main Author: Harris, Elaine K. (Author)
Format: Manuscript Book
Language:English
Published: Boston Pearson 2013
Edition:SIXTH EDITION
Subjects:
Customer services
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