Perfect phrases for dealing with difficult people hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities

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Bibliographic Details
Main Author:	Benjamin, Susan 1957-
Format:	Unknown
Published:	New York McGraw-Hill 2008
Series:	Perfect phrases series
Subjects:	Interpersonal relations Interpersonal communication Conflict management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0071493042 (alk. paper)
020	#	#	\|a 9780071493048 (alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HM1166 \|b .B46 2008
100	1	#	\|a Benjamin, Susan \|d 1957-
245	1	0	\|a Perfect phrases for dealing with difficult people \|b hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities \|c Susan F. Benjamin
260	#	#	\|a New York \|b McGraw-Hill \|c 2008
300	#	#	\|a xi, 226 p. \|c 21 cm
490	1	#	\|a Perfect phrases series
650	#	0	\|a Interpersonal relations
650	#	0	\|a Interpersonal communication
650	#	0	\|a Conflict management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=463863
964	#	#	\|c BOK \|d AU
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