Perfect phrases for dealing with difficult people hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities

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Bibliographic Details
Main Author:	Benjamin, Susan 1957-
Format:	Unknown
Published:	New York McGraw-Hill 2008
Series:	Perfect phrases series
Subjects:	Interpersonal relations Interpersonal communication Conflict management
Online Access:	Click Here to View Status and Holdings.
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