Perfect phrases for dealing with difficult people hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities

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Bibliographic Details
Main Author: Benjamin, Susan 1957-
Format: Book
Published: New York McGraw-Hill 2008
Series:Perfect phrases series
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xi, 226 p. 21 cm
ISBN:0071493042 (alk. paper)
9780071493048 (alk. paper)