SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY

The fundamentals of services marketing presented in a strategic marketing framework. Organized around a strategic marketing framework Services Marketing guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this...

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Bibliographic Details
Main Authors: Lovelock, Christopher (Author), Wirtz, Jochen (Author)
Format: Book
Language:English
Published: Boston Prentice Hall 2011
Edition:Seventh Edition
Subjects:
Online Access:Click Here to View Status and Holdings.
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