MANAGING QUALITY SERVICE IN HOSPITALITY how organizations achieve excellence in the guest experience
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in...
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| Format: | Book |
| Language: | English |
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Clifton Park, NY
Delmar/Cengage Learning
2012
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| Online Access: | Click Here to View Status and Holdings. |
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Managing the guest experience in hospitality