Tourist customer service satisfaction an encounter approach
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Main Author: | |
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Other Authors: | , |
Format: | Unknown |
Published: |
London
Routledge
2010
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Series: | Routledge advances in tourism
18 |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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001 | wils-431083 | ||
020 | # | # | |a 9780415578042 (hardback) |
020 | # | # | |a 0415578043 (hardback) |
040 | # | # | |a DLC |d ITMB |
090 | 0 | 0 | |a G155.A1 |b N58 2010 |
100 | 1 | # | |a Noe, Francis P. |d 1939- |
245 | 1 | 0 | |a Tourist customer service satisfaction |b an encounter approach |c Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini |
260 | # | # | |a London |b Routledge |c 2010 |
300 | # | # | |a ix, 193 p. |c 24 cm |
490 | 1 | # | |a Routledge advances in tourism |v 18 |
504 | # | # | |a Includes bibliographical references and index |
650 | # | 0 | |a Tourism |x Management |
650 | # | 0 | |a Hospitality industry |x Management |
700 | 1 | # | |a Uysal, Muzaffer. |
700 | # | # | |a Magnini, Vincent P. |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=431083 |
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