Building the High-Trust Organization Strategies for Supporting Five Key Dimensions of Trust

• Main Authors: Shockley-Zalabak, Pamela S. (Author), Morreale, Sherwyn P. (Author), Hackman, Michael Z. (Author)
• Format: Book
• Language: English
• Published: San Francisco, CA International Association of Business Communicators/Jossey-Bass 2010
• Series: The Jossey-Bass business & management series
• Subjects: Trust; Organizational behavior; Organizational effectiveness; Corporate culture > Moral and ethical aspects
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xv, 256 pages illustrations 24 cm 1 CD-ROM (4 3/4 in.)
• Bibliography: Includes bibliographical references (pages 217-237) and index
• ISBN: 0470394722; 9780470394724

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book