Customer satisfaction evalution methods for measuring and implementing service quality

Customer satisfaction evalution methods for measuring and implementing service quality

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Bibliographic Details
Main Author: Grigoroudis, Evangelos
Other Authors: Siskos, Yannis
Format: Unknown
Published: New York Springer 2009
Series:International series in operations research & management science
Subjects:
Consumer satisfaction > Evaluation > Statistical methods
Consumer satisfaction > Evaluation > Data processing
Marketing research > Statistical methods > Data processing
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xii, 313 p. ill. 25 cm
ISBN:9781441916396
ISSN:0884-8289

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