The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is inte...
Saved in:
Main Author: | Michelli, Joseph A. 1960- (Author) |
---|---|
Format: | Unknown |
Language: | English |
Published: |
New York
McGraw-Hill
2008
|
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
VISION, VALUES, AND COURAGE LEADERSHIP FOR QUALITY MANAGEMENT
by: Snyder, Neil Harding 1950-, et al.
Published: (1994) -
How to lead your business beyond TQM making world class performance a reality
by: Joyce, Micheal E
Published: (1995) -
LEADERSHIP THE BARACK OBAMA WAY LESSONS ON TEAMBUILDING AND CREATING A WINNING CULTURE IN CHALLENGING TIMES
by: Leanne, Shelly
Published: (2010) -
10 essentials for high performance quality in the 21st century
by: Stamatis, D. H. 1947-
Published: (2012) -
The source of success five enduring principles at the heart of real leadership
by: Georgescu, Peter
Published: (2005)