The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is inte...

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Bibliographic Details
Main Author: Michelli, Joseph A. 1960- (Author)
Format: Unknown
Language:English
Published: New York McGraw-Hill 2008
Subjects:
Leadership
Success in business
Customer services
Total quality management
Corporate culture
Online Access:Click Here to View Status and Holdings.
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