The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is inte...

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Bibliographic Details
Main Author: Michelli, Joseph A. 1960- (Author)
Format: Unknown
Language:English
Published: New York McGraw-Hill 2008
Subjects:
Leadership
Success in business
Customer services
Total quality management
Corporate culture
Online Access:Click Here to View Status and Holdings.
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MARC

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020 # # |a 0071548335 
020 # # |a 9780071548335 
040 # # |a uiTM  |e rda 
041 0 # |a eng 
090 0 0 |a HD57.7  |b .M525 2008 
100 1 # |a Michelli, Joseph A.  |d 1960-  |e author 
245 1 4 |a The new gold standard  |b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company  |c by Joseph A. Michelli 
264 # 1 |a New York  |b McGraw-Hill  |c 2008 
264 # 4 |c ©2008 
300 # # |a xvi, 284 pages  |b some colour illustrations  |c 23 cm 
336 # # |a text  |2 rdacontent 
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338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references and index 
520 # # |a When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels 
650 # 0 |a Leadership 
650 # 0 |a Success in business 
650 # 0 |a Customer services 
650 # 0 |a Total quality management 
650 # 0 |a Corporate culture 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=409997 
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