The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is inte...
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Main Author: | |
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Format: | Unknown |
Language: | English |
Published: |
New York
McGraw-Hill
2008
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Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Summary: | When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels |
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Physical Description: | xvi, 284 pages some colour illustrations 23 cm |
Bibliography: | Includes bibliographical references and index |
ISBN: | 0071548335 9780071548335 |