The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004

Proceedings of a conference organized by the Management and Marketing Section of IFLA

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Bibliographic Details
Corporate Author: International Federation of Library Associations and Institutions
Other Authors: Ferreira, Sueli Mara Suares Pinto 1950-, Savard, Rejean 1950-
Format: Book
Published: Munchen Saur 2005
Series:IFLA publications v.117
Subjects:
Libraries > Congresses > Public relations
Customer relations > Congresses > Management
Information services > Congresses > Marketing
Online Access:Click Here to View Status and Holdings.
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090 0 0 |a Z716.3  |b .V57 2005 
245 1 4 |a The virtual customer  |b a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004  |c edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard 
246 3 1 |a Cliente virtual  |b um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas 
246 3 1 |a Lusager virtuel  |b un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services dinformation 
246 3 1 |a Cliente virtual  |b un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacin y biblioteca 
246 # # |a Virtual costumer  |b a new paradigm for improving costumer relations in libraries and information services  |i Cover title with misspelled word 
260 # # |a Munchen  |b Saur  |c 2005 
300 # # |a xvi, 385 p.  |b ill.  |c 22 cm 
490 1 # |a IFLA publications  |v v.117  |x 0344-6891 
500 # # |a Title also in French and Spanish 
504 # # |a Includes bibliographical references and indexes 
520 # # |a Proceedings of a conference organized by the Management and Marketing Section of IFLA 
546 # # |a 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese,English, French, and Spanish 
550 0 0 |a Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands 
650 # 0 |a Libraries  |v Congresses  |x Public relations 
650 # 0 |a Customer relations  |v Congresses  |x Management 
650 # 0 |a Information services  |v Congresses  |x Marketing 
700 1 # |a Ferreira, Sueli Mara Suares Pinto  |d 1950- 
700 # # |a Savard, Rejean  |d 1950- 
710 1 # |a International Federation of Library Associations and Institutions 
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