What to Say to a Porcupine 20 humorous tales that get to the heart of great customer service
Takes twenty stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This book follows each story with a short discussion including real-world-examples and illuminating topics from, building customer relationships to how to motivate a service...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
American Management Association
2008
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 100 | 1 | # | |a Gallagher, Richard S. |e author |
| 245 | 1 | 0 | |a What to Say to a Porcupine |b 20 humorous tales that get to the heart of great customer service |c Richard S. Gallagher |
| 264 | # | 1 | |a New York |b American Management Association |c 2008 |
| 264 | # | 4 | |c ©2008 |
| 300 | # | # | |a xiv, 111 pages |b illustration |c 20 cm |
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| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Includes index |
| 520 | # | # | |a Takes twenty stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This book follows each story with a short discussion including real-world-examples and illuminating topics from, building customer relationships to how to motivate a service team. |
| 650 | # | 0 | |a Customer services |x Humor |
| 650 | # | 0 | |a Customer services |x Management |x Humor |
| 650 | # | 0 | |a Customer relations |x Humor |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=397266 |
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The customer service survival kit what to say to defuse even the worst customer situations