What to Say to a Porcupine 20 humorous tales that get to the heart of great customer service
Takes twenty stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This book follows each story with a short discussion including real-world-examples and illuminating topics from, building customer relationships to how to motivate a service...
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| Format: | Book |
| Language: | English |
| Published: |
New York
American Management Association
2008
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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The customer service survival kit what to say to defuse even the worst customer situations