From customer retention to a holistic stakeholder management system living a vision

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Bibliographic Details
Main Author:	Huber, Margit 1963-
Other Authors:	O'Gorman, Susanne
Format:	Unknown
Published:	Berlin Springer 2008
Subjects:	Management Customer relations Total quality management Benchmarking (Management) Consumer satisfaction > Research Customer loyalty
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 9783540774297
040	#	#	\|a YDXCP \|d ITMB
090	0	0	\|a HF5415.5 \|b .H83 2008
100	1	#	\|a Huber, Margit \|d 1963-
245	0	0	\|a From customer retention to a holistic stakeholder management system \|b living a vision \|c Margit Huber, Susanne O'Gorman
260	#	#	\|a Berlin \|b Springer \|c 2008
300	#	#	\|a xvii, 203 p. \|b ill., ports \|c 24 cm
650	#	0	\|a Management
650	#	0	\|a Customer relations
650	#	0	\|a Total quality management
650	#	0	\|a Benchmarking (Management)
650	#	0	\|a Consumer satisfaction \|x Research
650	#	0	\|a Customer loyalty
700	1	#	\|a O'Gorman, Susanne
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=386251
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