Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM

• Main Author: Dudden, Rosalind F. (Author)
• Format: Book
• Language: English
• Published: New York Neal-Schuman Publishers 2007
• Series: A Medical Library Association guides
• Subjects: Libraries > Evaluation; Medical libraries > Evaluation
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xxii, 464 pages : illustrations 28 cm. 1 CD-ROM (4 3/4 in.)
• Bibliography: Includes bibliographical references and index
• ISBN: 9781555706043 (alk. paper); 1555706045 (alk. paper)

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: Needs assessments; Performance Improvements; Benchmarking; Library standards, and Outcome measures. Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools, including checklists, forms, worksheets, and more - all reproducible from the CD-ROM - help you implement the methods easily and effectively.