Involving customers in new service development

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Bibliographic Details
Other Authors:	Edvardsson, Bo 1952-
Format:	Book
Published:	London Imperial College Press Distributed by World Scientific Publishing Co 2006
Series:	Series on technology management v 11
Subjects:	Creative ability in business Service industries > Management Customer relations > Management New products > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-373250
020	#	#	\|a 1860946690
020	#	#	\|a 9781860946691
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.153 \|b .I586 2006
245	0	0	\|a Involving customers in new service development \|c editors, Bo Edvardsson ... [et al.]
260	#	#	\|a London \|b Imperial College Press \|b Distributed by World Scientific Publishing Co \|c 2006
300	#	#	\|a viii, 323 p. \|b ill. \|c 24 cm
490	1	#	\|a Series on technology management \|v v 11
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Creative ability in business
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Customer relations \|x Management
650	#	0	\|a New products \|x Management
700	1	#	\|a Edvardsson, Bo \|d 1952-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=373250
964	#	#	\|c BOK \|d 01