Managing Stress and Conflict in Libraries

• Main Author: Pantry, Sheila (Author)
• Format: Book
• Language: English
• Published: London Facet Publishing 2007
• Subjects: Stress management; Conflict management; Interpersonal conflict > Job stress; Library personnel management; Library employees > Job stress
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xv, 140 pages 24 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9781856046138; 1856046133

Reducing conflict and stress results in significant benefits. Managers who accomplish this quickly see better recruitment and retention, employee commitment, performance and productivity, customer satisfaction, and organizational image and reputation. This book defines clearly what you should and should not tolerate in a healthy and safe working environment and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. Also included are case studies, a glossary of health and safety terms, and sources of further information. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.