Measuring library performance principles and techniques
Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy's innovative approach ensures that user's opinions, economic factors, and staff input are all taken into account. He demonstrates how both traditional and electronic services can be evalu...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Facet Publishing
2006
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy's innovative approach ensures that user's opinions, economic factors, and staff input are all taken into account. He demonstrates how both traditional and electronic services can be evaluated and helps professionals learn to gather data; quantify outputs; evaluate systems; and utilize benchmark, standards, and balanced scorecard methods of evaluation. There is also advice for leveraging findings for staff training and development. With a start-to-finish approach, this manual will help you evaluate and improve your library effectively. |
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| Physical Description: | xxiii, 242 pages illustration 24 cm |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781856045933 1856045935 |
The evaluation and measurement of library services