The virtual reference experience integrating theory into practice
Virtual reference-today's fastest-expanding library service-raises many complex policy and implementation questions. Unfortunately, this service is in an early stage and experiences are limited. This groundbreaking volume combines the most current thinking and theory from experts and relates it...
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| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
Neal-Schuman Publishers
2004
©2004 |
| Series: | The virtual reference desk series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Virtual reference best practices tailoring services to your library 
The Virtual Reference Handbook Interview and Information Delivery Techniques for the Chat and E-mail Environments