Creating do-it-yourself customers how great customer experiences build great companies

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Bibliographic Details
Main Author:	Honebein, Peter C. 1963-
Other Authors:	Cammarano, Roy F.
Format:	Unknown
Published:	Mason, Ohio Thomson Higher Education 2005
Subjects:	Consumer education Customer relations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 9780324311549
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a TX335 \|b .H5525 2005
100	1	#	\|a Honebein, Peter C. \|d 1963-
245	1	0	\|a Creating do-it-yourself customers \|b how great customer experiences build great companies \|c Peter C. Honebein, Roy F. Cammarano
260	#	#	\|a Mason, Ohio \|b Thomson Higher Education \|c 2005
300	#	#	\|a xv, 266 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p46-253) and index
650	#	0	\|a Consumer education
650	#	0	\|a Customer relations
700	1	#	\|a Cammarano, Roy F.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=371204
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