Creating Do-It-Yourself Customers How Great Customer Experiences Build Great Companies
More than 65 percent of Southwest Airlines' customers book tickets themselves on southwest.com. The self checkout available in more than 1,000 Home Depot stores contributed to a 7.3 percent increase in the average customer transaction. Customers are creating do-it-yourself teddy bears at Build-...
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| Format: | Book |
| Language: | English |
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Mason, Ohio
Thomson Higher Education
2005
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| Online Access: | Click Here to View Status and Holdings. |
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Strategies for effective customer education