Creating do-it-yourself customers how great customer experiences build great companies

Creating do-it-yourself customers how great customer experiences build great companies

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Bibliographic Details
Main Author: Honebein, Peter C. 1963-
Other Authors: Cammarano, Roy F.
Format: Unknown
Published: Mason, Ohio Thomson Higher Education 2005
Subjects:
Consumer education
Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xv, 266 p. ill. 24 cm
Bibliography:Includes bibliographical references (p46-253) and index
ISBN:0324311540
9780324311549

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