Success at the enquiry desk successful enquiry answering - every time

"Success at the Enquiry Desk" is an essential desk-book to help the information professional become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants to providing a polished, value-...

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Bibliographic Details
Main Author: Buckley Owen, Tim 1948- (Author)
Format: Book
Language:English
Published: London Facet Publishing ©2006
Edition:Fifth edition
Subjects:
Online Access:Click Here to View Status and Holdings.
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100 1 # |a Buckley Owen, Tim  |d 1948-  |e author 
245 1 0 |a Success at the enquiry desk  |b successful enquiry answering - every time  |c Tim Buckley Owen 
250 # # |a Fifth edition 
264 # 1 |a London  |b Facet Publishing  |c ©2006 
300 # # |a xx, 134 pages.  |b illustrations  |c 24 cm 
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338 # # |a volume  |2 rdacarrier 
500 # # |a Previous ed.: 2003 
504 # # |a Includes bibliographical references and index 
520 # # |a "Success at the Enquiry Desk" is an essential desk-book to help the information professional become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants to providing a polished, value-added answer. Designed as a 'one-stop' manual of techniques which will be equally effective in large or small libraries and information units - and in any subject area - the emphasis is on how to make the best use of limited resources. It includes the author's list of 25 multi-purpose reference sources you can't afford to ignore, and the crucial "Success at the Enquiry Desk" enquiry form, which is especially designed to match the book's step-by-step approach to enquiry answering. The fifth edition of this best-selling practical guide is fully revised throughout, with new examples and techniques. It illustrates when and when not to use the web, and assesses new developments including blogs, wikis and RSS feeds. It also includes an entirely new chapter on using your previous enquiry answering experience to create a brand new information service. 
526 8 # |a IML455  |b IM244  |5 IM 
526 # # |a Reference and Information Services in Digital Age  |b Bachelor of Science Library and Information Management  |5 Faculty of information management 
650 # 0 |a Reference services (Libraries)  |z Great Britain 
650 # 0 |a Reference services (Libraries)  |z Great Britain 
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650 # 0 |a Information services  |x Quality control 
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