The Virtual Reference Handbook Interview and Information Delivery Techniques for the Chat and E-mail Environments
The author has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview,...
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| Format: | Book |
| Language: | English |
| Published: |
London
Facet Publishing
2007
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 1856046265 |q paperback |
| 020 | # | # | |a 9781856046268 |q paperback |
| 040 | # | # | |a DLC |b eng |c DLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a Z711.45 |b .K69 2007 |
| 100 | 1 | # | |a Kovacs, Diane Kaye |d 1962- |e author |
| 245 | 1 | 4 | |a The Virtual Reference Handbook |b Interview and Information Delivery Techniques for the Chat and E-mail Environments |c Diane K. Kovacs |
| 264 | # | 1 | |a London |b Facet Publishing |c 2007 |
| 264 | # | 4 | |c ©2007 |
| 300 | # | # | |a xvii, 132 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a The author has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc. - to better serve your users. For both chat and e-mail transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users. |
| 650 | # | 0 | |a Electronic reference services (Libraries) |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=369085 |
| 964 | # | # | |c BOK |d 01 |
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The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments