The Virtual Reference Handbook Interview and Information Delivery Techniques for the Chat and E-mail Environments
The author has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview,...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Facet Publishing
2007
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments