How to talk to customers create a great impression every time with MAGIC
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service t...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco
Jossey-Bass
2007
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com. |
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| Physical Description: | x, 209 pages illustrations 25 cm |
| Bibliography: | Includes bibliographical references |
| ISBN: | 9780787987527 0787987522 |
How to win customers