How to talk to customers create a great impression every time with MAGIC

How to talk to customers create a great impression every time with MAGIC

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service t...

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Bibliographic Details
Main Authors: Berenbaum, Diane 1956- (Author), Larkin, Tom 1953- (Author)
Format: Book
Language:English
Published: San Francisco Jossey-Bass 2007
Subjects:
Customer relations
Interpersonal relations
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