MANAGEMENT Meeting and Exceeding Customer Expectations

MANAGEMENT Meeting and Exceeding Customer Expectations

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MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters'...

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Bibliographic Details
Main Authors: Plunkett, W. Richard (Author), Attner, Raymond F. (Author), Allen, Gemmy S. (Author)
Format: Book
Language:English
Published: Mason, Ohio Thomson/South-Western 2008
Edition:Ninth Edition
Subjects:
Management
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