Empowering your library a guide to improving service, productivity, & participation

• Main Author: Christopher, Connie (Author)
• Format: Book
• Language: English
• Published: Chicago American Library Association 2003
• Subjects: Library employees > In-service training; Library administration > Employee participation; Library personnel management > Psychological aspects; Communication in library administration > In-service training; Employee motivation; Management > Psychological aspects; Employee empowerment; Leadership > Psychological aspects
• Online Access: Click Here to View Status and Holdings.
• Physical Description: x, 75 pages illustrations 28 cm
• Bibliography: Includes bibliographical references (p. 69-71) and index
• ISBN: 9780838908587; 0838908586

To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment-without bureaucratic red tape. This means every employee is responsible for ensuring that customers have a good experience with the library. Empowering library employees to address customers' needs sounds ideal-but how is it put into practice? By working from the premise that every employee and volunteer has a stake in the library's future, library leaders can harness this power for the library's long-term benefit. As library directors and deputy directors, unit managers, supervisors, trainers and human resource experts, you can transform your library using these clear and comprehensive guidelines.