High tech, high touch library customer service through technology

High tech, high touch library customer service through technology

Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...

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Bibliographic Details
Main Author: Jurewicz, Lynn (Author)
Other Authors: Cutler,Todd
Format: Unknown
Language:English
Published: Chicago American Library Association 2003
Subjects:
Public services (Libraries) > Technological innovations
Libraries and the Internet > Technological innovations
Customer services > Technological innovations
Library Web sites > Technological innovations
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