High tech, high touch library customer service through technology
Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...
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| Format: | Book |
| Language: | English |
| Published: |
Chicago
American Library Association
2003
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| Online Access: | Click Here to View Status and Holdings. |
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Library personalization 
Infomediary