Crisis management by apology corporate responses to allegations of wrongdoing

Crisis management by apology corporate responses to allegations of wrongdoing

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Bibliographic Details
Main Author: Hearit, Keith Michael
Format: Book
Published: Mahwah, N.J. Lawrence Erlbaum Associates 2006
Series:LEA's communication series
Subjects:
Crisis management
Corporations > Public relations
Apologizing
Corporate image
Business communication
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:ix, 250 p. 24 cm
Bibliography:Includes bibliographical references (p. 219-240) and indexes
ISBN:0805837884 (c. : alk. paper)
0805837892 (alk. paper)

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