Virtual reference training the complete guide to providing anytime, anywhere answers

Virtual reference training the complete guide to providing anytime, anywhere answers

Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become common practice, there's a critical need to develop core competencies unique to the virtual world - from conducting chats to multi...

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Bibliographic Details
Main Authors: Hirko, Buff (Author), Ross, Mary Bucher 1948- (Author)
Format: Book Chapter
Language:English
Published: Chicago American Library Association 2004
Subjects:
Reference librarians > Training of
Electronic reference services (Libraries) > Case studies > Study and teaching > Washington (State)
Electronic reference services (Libraries) > Study and teaching
Reference librarians > In-service training
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