Calming upset customers staying effective during unpleasant situations
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Menlo Park, CA
Crisp Publications
2003
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| Edition: | 3rd ed |
| Series: | A fifty-minute series book
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Calming upset customers stay in control ... in any situation
Designing Complaint Handling and Service Recovery Strategies
MENGENDALI ADUAN pelanggan MENGUBAH CABARAN KEPADA PELUANG
