Calming upset customers staying effective during unpleasant situations

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Bibliographic Details
Main Author:	Morgan, Rebecca L. (Author)
Format:	Book
Language:	English
Published:	Menlo Park, CA Crisp Publications 2003
Edition:	3rd ed
Series:	A fifty-minute series book
Subjects:	Consumer complaints Customer services
Online Access:	Click Here to View Status and Holdings.
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