Calming upset customers staying effective during unpleasant situations

Calming upset customers staying effective during unpleasant situations

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Bibliographic Details
Main Author: Morgan, Rebecca L. (Author)
Format: Book
Language:English
Published: Menlo Park, CA Crisp Publications 2003
Edition:3rd ed
Series:A fifty-minute series book
Subjects:
Consumer complaints
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiv, 82 pages illustrations 26 cm
Bibliography:Includes bibliographical references (p. 80)
ISBN:1560526696

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