Conflict management for libraries strategies for a positive, productive workplace

• Main Author: Montgomery, Jack G. (Author)
• Other Authors: Wagner, Patricia Jean (Contributor), Cook, Eleanor I. author, Hubbard, Glenda T. contributor
• Format: Book
• Language: English
• Published: Chicago American Library Association 2005
• Subjects: Conflict management; Library personnel management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xii, 207 pages 23 cm
• Bibliography: Includes bibliographical references (p. 195-201) and index
• ISBN: 9780838908907; 083890890X

In a broad research survey conducted over three years, expert authors Montgomery and Cook asked, "What are the common causes of workplace conflict in libraries?" From the results of the study, as well as formal and informal observations, the authors have developed seventeen scenarios of library workplace conflict, along with realistic ways to manage them. Drawing on these stories from the trenches, they share a balanced perspective to help reconcile even the stickiest situation." "An array of tools are offered here to create a positive working environment, helping staff stay on track to achieve goals and live the mission of the library. The authors also provide crucial tips for anticipating and managing problems, and understanding the roots of conflict that typically arise every day in libraries.