Superior customer value in the New economy concepts and cases

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Bibliographic Details
Main Author:	Johnson, William C. 1954- William Charles
Other Authors:	Weinstein, Art
Format:	Unknown
Published:	Boca Raton, FL St. Lucie Press 2004
Edition:	2nd ed
Subjects:	Customer services > Management Consumer satisfaction > Management
Online Access:	Click Here to View Status and Holdings.
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